FAQs
How can I contact Caesar Supps?
You can contact us via the contact form on our website. Our support team aims to respond within 24 hours, 7 days a week.
Where do you ship from?
Orders are dispatched from our global fulfillment network. We ship from local warehouses in the United States, Canada, Europe, and Australia to ensure faster delivery times and reliable tracking for your region.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately. We process orders quickly, so changes are not guaranteed once an order has been prepared for dispatch. If your order has already shipped, you may return it for a refund in accordance with our 60 day satisfaction guarantee.
What payment methods do you accept?
We accept all major credit and debit cards. This includes Visa, Mastercard, and American Express. We also support Apple Pay, PayPal, Shop Pay, and Afterpay where available.
When will my order be processed?
Orders are processed Monday through Friday. Most orders are prepared and dispatched within 24 to 48 business hours. This excludes weekends and public holidays.
How long will delivery take?
Estimated delivery times and shipping costs are calculated at checkout based on your specific location. All orders include a tracking number provided via email once dispatched.
What if I do not receive my order?
If your order has not arrived within 30 days of dispatch, please contact us. We will investigate the shipment and provide a replacement or a full refund.
How do I return an item?
To initiate a return, contact us through the website with your order number. Our team will guide you through the process. Please refer to our 60 day satisfaction guarantee for full details on eligibility.
What if my item arrives damaged or incorrect?
If you receive an item that is damaged, defective, or incorrect, please contact us immediately. Include your order number and a clear photo of the issue. We will resolve the matter promptly with a replacement or refund.
When will I receive my refund?
Refunds are issued to the original payment method once approved. Please allow 7 to 10 business days for the funds to appear. This timeframe depends on your specific payment provider.