FAQs

How can I contact Caesar Supps?
You can contact us via the contact form on our website. Our support team aims to respond within 24 hours, 7 days a week.

Where do you ship from?
Orders are dispatched from our global fulfilment network based on your location. This allows us to provide faster delivery times and reliable tracking across regions.

Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us as soon as possible. We process orders quickly, so changes cannot be guaranteed once an order has been prepared for dispatch. If your order has already shipped, you may still return it for a refund in line with our returns policy.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as Apple Pay, PayPal, Shop Pay, and Afterpay where available.

When will my order be processed?
Orders are processed Monday to Friday. Most orders are prepared and dispatched within 24 to 48 business hours, excluding weekends and public holidays.

How long will delivery take?
Estimated delivery times and shipping costs are displayed at checkout based on your location. All orders include tracking once dispatched.

What if I don’t receive my order?
If your order has not arrived within 30 days of dispatch, please contact us and we will resolve the issue or issue a refund.

How do I return an item?
To initiate a return, contact us through the website with your order number. Our team will guide you through the process.

What if my item arrives damaged or incorrect?
If you receive an item that is damaged, defective, or incorrect, contact us immediately with your order number and a clear photo. We will resolve the issue promptly.

When will I receive my refund?
Refunds are issued back to the original payment method once approved. Please allow up to 7 to 10 business days for the funds to appear, depending on your payment provider.