Refund policy
60 Day Satisfaction Guarantee
At Caesar Supps, we stand behind our products. We offer a 60 day return window from the date your order is received. If you are not satisfied with your purchase for any reason, please contact us so we can make it right.
How to Start a Return
To request a return, please contact our support team through the contact form on our website. Please include your order number and the reason for your return.
- Approval Required: Once your request is reviewed, you will receive specific return instructions.
- Authorization: Returns sent to our warehouse without prior approval cannot be accepted.
- Return Address: Once your return is approved, our support team will provide you with the relevant return address.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately. Provide your order number and a clear photo of the issue so we can resolve it promptly with a replacement or a refund.
Eligibility and Non-Returnable Items
To be eligible for a standard return, items should ideally be in their original packaging. The following items are generally not eligible for return:
- Sale items or gift cards.
- Items damaged due to misuse.
- Items not returned in their original condition.
Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed back to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact our support team.
Exchanges
The fastest way to ensure you get the product you want is to return the original item for a refund and place a new order separately.